Nicaragua’s Business Process Outsourcing Industry: An Emerging Nearshore Opportunity
Nicaragua’s Business Process Outsourcing Industry: An Emerging Nearshore Opportunity Nicaragua, the largest country in Central America, is steadily carving out a place for itself in the global Business Process Outsourcing (BPO) sector. Known for its beautiful landscapes and agricultural exports—think coffee, tobacco, and sugar—Nicaragua has historically leaned on farming as the backbone of its economy. […]
Business Process Outsourcing Best Practices in 2025
The Ultimate Guide to Nearshore Business Process Outsourcing (BPO) Best Practices in 2025 Business Process Outsourcing (BPO) has evolved into a strategic necessity for companies looking to cut costs, streamline operations, and focus on their core business functions. While offshore outsourcing to distant locations like India and the Philippines remains popular, many companies are turning […]
Hired 16 Salesforce Developers Across 4 Pods in Mexico for Health Tech Client
Hired 16 Salesforce Developers Across 4 Pods in Mexico for Health Tech Client Case Study Client Profile Plugg was approached by a fast growing health-tech company with several salesforce teams in The Phillippines. The client was frustrated with the lack of timezone overlap and the value they were receiving. Plugg advised that they consider Mexico […]
Built a Fullstack Dev Team in Argentina for Series A Startup
Built a Fullstack Dev Team in Argentina for Series A Startup Case Study Client Profile Plugg’s client, a fast growing tech company, recently raised over $70 million. The company had a difficult time finding dedicated and committed software engineers during a full employment low interest rate economy. Plugg was introduced to the company and explained the […]
Hired Over 50 LATAM Engineers in 6 months Supporting Client’s Team Shift During Geopolitical Crisis
Hired Over 50 LATAM Engineers in 6 Months Supporting Client’s Team Shift During Geopolitical Crisis Case Study Client Profile Plugg’s leadership was introduced to the executive team of a large technology solutions firm with a large presence in Eastern Europe. With the Ukraine war, the risk was very high and the company was seeking alternatives. […]
Built A Call Center Team for a FinTech in Nicaragua
Built a Call Center in Nicaragua for FinTech, Saving Client 50% in costs and improved overall performance Case Study Client Profile A Midwest FinTech company focused on the payments sector was having difficulty retaining a call center in Missouri. The attrition was high, engagement was low, and the labor costs were only increasing. The company […]
Brazil Outsourcing: Why It’s the Top Choice for Global Businesses
Brazil Outsourcing: Why This Talented Country is a the Top Choice in Nearshoring Brazil often evokes excitement and awe, thanks to its rich culture and natural beauty. From the vibrant energy of Rio’s Carnival to the iconic Christ the Redeemer statue—and yes, even the shockingly addictive ‘Pão de queijo‘—Brazil captures attention in many ways. Yet, […]
Nearshore AI Engineers and the Future Demand of AI Talent
Nearshore AI Engineers and The Future Demand of AI Talent From predictive analytics for sales forecasting to intelligent automation of routine tasks, AI’s footprint is rapidly expanding. These advancements aren’t just buzzwords—they’re game changers. Companies leveraging nearshore AI engineers for their initiatives are already seeing significant returns. Yet, many companies struggle to bridge the gap […]
Exploring Mexico City’s Role in Global Business – The Nearshore Cafe Podcast Episode Recap
https://youtu.be/v0c89LWnFwg?si=nH9QjZAJQXsG-Qa- Mexico City: The Nearshore Powerhouse – A Recap of This Week’s Nearshore Café Podcast 🎙️ In this episode of The Nearshore Café Podcast, host Brian Samson takes us on a deep dive into Mexico City’s emergence as a thriving business and cultural hub. Often compared to the sprawling vastness of Los Angeles and the […]
Hired 20 Virtual Medical Assistants in Monterrey
Success Story: Hired 20 Virtual Medical Assistants in Monterrey, MX Case Study Hired 20 Virtual Medical Assistants in Monterrey, MX Client Profile A fast growing health care IT company was seeking a partner to help it expand into Mexico. Plugg provided an intimate understanding on Monterrey, Mexico based on first hand experience, including office space, […]
