Streamlining Healthcare Operations Through Strategic Staffing Solutions
The Challenge
Challenge faced by a leading Healthcare Company
Issue: A leading US healthcare company in the pharmaceutical sector experienced operational setbacks due to time zone discrepancies with their offshore team.
Impact: Communication delays hindered the dissemination of information about new pharmaceutical products, slowing down crucial technology updates. Expertise was heavily concentrated in the offshore team, creating bottlenecks and limiting expansion capabilities.
Plugg Technologies' Strategic Solution
Action: Plugg Technologies restructured staffing by establishing a nearshore team in Mexico, which included a team lead and four mid-level developers.
Improvements: They revamped the software development lifecycle using a comprehensive tech stack (Angular, .Net, SQL server), introduced rigorous testing protocols, and implemented a dynamic knowledge-sharing strategy.
Results from Nearshore team integration
Enhancements: Operational efficiency and productivity were significantly improved. The integration facilitated smoother processes and consistent meeting of deadlines.
Quantitative Gains: Refined testing protocols substantially reduced errors by 30-40%, which have improved application quality and increased client satisfaction.
Market Impact: This strategic staffing adjustment optimized operations and elevated the healthcare company’s market standing, showcasing the benefits of nearshore staffing.
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