Non-IT Staff Augmentation
Hire Marketing, Administrative,
and Customer Support Team Members -
Vetted to Your Hiring Bar and as You Need Them
- Leverage our existing networks
- Hire & onboard in few days
- Save on recruitment costs
Delivering tailored Business (Non-IT) Recruiting Solutions without the Overhead Costs
Need one Virtual Assistant? Need several Customer Service Agents? Want to test it out first? No problem!
- Access experienced professionals operating within your business hours.
- Work with top-tier talent rigorously vetted to meet your standards.
- Grow your team smoothly with easy integration
Pay only for the skills you need
We source, train and onboard so you can just get working. You’ll never pay to add people or hardware to your team.
We DON’T bill for:
Computer Equipment & Hardware
Each of our team members joins your team with secure, high-end tech provided by Plugg.
Recruitment Fees
Zero recruitment fees, zero platform fees, zero added expenses.
Onboarding
All onboarding items are included—background checks, insurance, payroll and more.
Benefits of Staff Augmentation in 2024
Professional Support & Management
- Top Hand-Picked Professionals: Plugg handpicks the best LATAM talent, making sure every team member is the best match for your needs today.
- Direct Management with Support: You're in direct control of your team, with Plugg Technologies offering continuous support and supervision to ensure seamless collaboration and successful results.
- Reliable Professionalism: Our professionals are dedicated to upholding our values and ethics. They undergo training in best communication practices, guaranteeing reliability and respect in every interaction.
Cost-Effectiveness & Simplified Processes
- Cost-Effective Expertise: Save big with Plugg Technologies compared to hiring locally in North America—cut costs by 40-75% compared to U.S. counterparts and 30-50% less than maintaining in-house staff.
- Simple Payment Solutions: At Plugg Technologies, payments are simple and adaptable. As a U.S.-based company, we offer convenient invoice payments via ACH, eliminating the hassle of international wire transfers or foreign tax forms for you.
Work Flexibility & Adaptability
- Aligned Work Hours: Our teams span LATAM so you’ll be sure to integrate with experts during your business hours for optimal productivity and seamless communication.
- Flexible Scheduling: Our staff can adapt to diverse working schedules, including evenings and weekends, with a minimum commitment of 20 hours per week to meet your project needs.
Diverse Skill Sets & Communication
- Sustainable Growth Potential: We're dedicated to nurturing enduring relationships between you and our team members. Enjoy the freedom to promote and adjust compensation for your team without extra charges.
- Bilingual Talent: All team members are proficient in English and either Spanish or Portuguese, guaranteeing clear and effective communication crucial for smooth business operations.
Our Most Commonly Filled Business Roles
Hire as few as 1 or a entire team, customized to your hiring bar and culture.
General Admin & Executive Assistants
Enhance efficiency with support in managing emails, schedules, and meeting preparations, and delegate communications seamlessly.
Digital Marketing Specialists
Leverage general digital marketing skills including social media, email campaigns, and content creation to boost your brand’s online presence.
Customer Support Professionals
Employ experienced customer service representatives skilled in assisting U.S.-based clients, enhancing customer satisfaction and support.
Sales & Customer Representatives
Establish and execute meticulous test plans across features to identify defects and uphold software reliability.
Content Creators & Bloggers
Pinpoint workflow constraints and surface data-driven insights to spur feature improvements and planning.
Medical & Clinical
Medical assistants, clinicians, telehealth, and more, for healthcare and health-tech roles.
Branding & Graphic Designers
Institute and bolster cloud infrastructure, CI/CD pipelines, monitoring and automation for always-on applications.
Social Media Marketers
Institute and bolster cloud infrastructure, CI/CD pipelines, monitoring and automation for always-on applications.
Email & Automation Experts
Institute and bolster cloud infrastructure, CI/CD pipelines, monitoring and automation for always-on applications.
Web Designers
Institute and bolster cloud infrastructure, CI/CD pipelines, monitoring and automation for always-on applications.
HR Specialists & Recruiters
Institute and bolster cloud infrastructure, CI/CD pipelines, monitoring and automation for always-on applications.
Diverse Expertise Available
Institute and bolster cloud infrastructure, CI/CD pipelines, monitoring and automation for always-on applications.
Client Testimonials Speak The Loudest
Our 6 Step Process to Deliver Talent that Meets YOUR Hiring Bar
To guarantee an optimal match between LATAM talent and your hiring standards, we start with an in-depth exploratory call.
Process:
- Comprehensive Needs Assessment: We dive deep into your company's operational structure, project goals, and culture.
- Consultative - LATAM Nuances: In some cases we can steer you into more optimal LATAM talent pockets depending on your hardware, timeline, and budget constraints.
- Timeline & Budget: We work backwards from ideal start date and budget, providing clear milestones to deliver the best talent possible.
To initiate a targeted preliminary search within our Talent Database to best shortlist candidates who match your project specifications.
Process:
- Database Activation: Activate job listings in our extensive talent database.
- Targeted Search: Identify candidates with the required technical and soft skills using advanced search algorithms.
- Initial Screening: Shortlisted candidates undergo a phone screen to verify their technical competencies and alignment with your project needs.
- Candidate Calibration: Adjust search parameters based on initial screenings to guarantee we are on the right track.
To present selected top candidates for your review and feedback, coordinating subsequent interviews and evaluations.
Process:
- Candidate Presentation: Detailed profiles of top candidates are submitted for your review.
- Feedback Loop: Collect your feedback and refine the selection process accordingly.
- Interview Coordination: Manage the scheduling of interviews, guaranteeing a streamlined process.
- Evaluation: Gather and analyze your feedback post-interview to make data-driven decisions.
To handle all aspects of the onboarding process, guaranteeing your new team member is ready from day one.
Process:
- Background Checks: Conduct thorough background checks to guarantee reliability and security.
- Hardware Setup: Prepare and provide necessary equipment, guaranteeing technical readiness.
- Payroll Management: Set up payroll systems tailored to LATAM regulations, guaranteeing timely and accurate payments.
- Onboarding Support: Provide comprehensive onboarding support to help new hires integrate seamlessly.
To manage all administrative and logistical tasks, providing the security and simplicity of working with U.S. companies while handling LATAM operations.
Process:
- Contract Management: Draft and manage U.S. contracts to simplify legal formalities.
- Banking and Insurance: Set up banking and comprehensive insurance coverage to mitigate risks.
- Administrative Support: Offer continuous administrative support to handle any arising issues.
To start work immediately after creating an agreement, maintaining project momentum with regular updates and proactive management.
Process:
- Project Kickoff: Team member(s) start.
- Respect for Your Environment: We will stay in touch and ensure both the team member and client are happy with the match, and at the same time, provide space. These placements work best when it feels like your employee.
- Invoicing: Each month you’ll receive an invoice with easy to find information related to rate, hours, and period. Also easy to pay ACH.
Nearshore Staffing FAQs
Discover How Non-IT Staff Augmentation Can Elevate Your Business Operations.
What is Non-IT Staff Augmentation?
Non-IT staff augmentation involves temporarily expanding your team with specialized professionals who are not part of your core technology team but are crucial for business operations, such as administrative staff, human resources, marketing professionals, and more. This approach helps fill skill gaps without the long-term commitment of hiring full-time employees.
How does Non-IT Staff Augmentation differ from outsourcing?
Unlike outsourcing, where entire projects or operations are handed over to an external service provider, staff augmentation allows you to retain control over your projects and directly manage augmented staff. This model keeps the augmented team members integrated with your existing staff, working under your business’s management and culture.
What are the benefits of Non-IT Staff Augmentation?
This model provides flexibility, allowing businesses to adapt to project demands without permanent overheads. It offers cost-effectiveness by hiring from global talent pools where labor costs might be lower, and ensures operational efficiency by quickly integrating skilled professionals into your teams.
What should HR managers consider when choosing a Non-IT Staff Augmentation service?
HR managers should assess the specific skill gaps in their existing teams, determine the scale of augmentation needed, and ensure the service provider can offer professionals who align with the company’s operational standards and culture. It’s also crucial to consider the geographical and time zone alignment for seamless integration.
How do you manage Non-IT staff effectively in an augmentation setup?
Nearshoring rates vary based on project complexity, technology, and team size. Rest assured, you’ll enjoy competitive and cost-effective pricing without compromising quality and expertise. Let’s discuss your specific requirements for a tailored solution. Generally, Nearshoring rates can range from $30 to $70 per hour, depending on the factors mentioned above. ParallelStaff offers transparent pricing with no hidden charges.