Clear thinking for leaders building high-performing LATAM engineering teams.
Nicaragua is becoming one of Latin America’s best-kept secrets for top tech talent, and CourtMoney’s CEO Joe Helleny went from skeptic to raving fan after building his 24/7 call center there. Learn why this hidden market is gaining serious attention.
Nearshore Cafe: Building a 24/7 Nearshore Call Center in Central America
In this episode of The Nearshore Cafe Podcast, Brian Samson (Founder of Plugg Technologies) sits down with Joe Helleny, Founder and CEO of CourtMoney, for an honest conversation about building a nearshore call center from scratch.
Joe Helleny built CourtMoney from rural Southern Illinois, and like a lot of business owners, he had real reservations about building a team outside the U.S. When 24/7 staffing became a wall he couldn’t get around, he made the leap to Nicaragua and it worked well enough that he’s now exploring Latin American talent for software development too.
If you’re a business owner who’s been skeptical about nearshore outsourcing, this one’s a must-watch.
👉 Watch the full episode:
Nicaragua’s Secret Talent Pool: Why Smart Companies Are Nearshoring There Before Everyone Else
Why Nicaragua Isn’t on Most Companies’ Radar
When U.S. companies talk about nearshoring in Latin America, they usually think of Mexico or Colombia, sometimes Argentina, and occasionally Costa Rica. Nicaragua almost never comes up.
This is not because the country lacks talent. The companies that have already discovered its value are quiet, preserving their early-mover advantage. Major U.S. brands across technology, telecommunications, healthcare, legal, and marketing have been leveraging Nicaraguan talent for years, often without public attention.
Early-Mover Advantage: Companies exploring Nicaragua right now can secure top talent at favorable rates before competition drives costs higher.
Proven Track Record with U.S. Companies
Nicaragua is not an untested market. Well-known U.S. companies across multiple industries already rely on talent from the region to support critical operations.
- Technology: Companies like Microsoft, Apple, and Google have leveraged Nicaraguan talent for support and operational functions.
- Telecommunications: AT&T, Sprint, and Cisco have operated support, sales, and network-related functions out of Nicaragua.
- Healthcare: Organizations like Opticall, Navinet, and similar providers run patient support, back-office operations, and coordination from Nicaragua.
- Professional Services: Legal, architecture, and marketing firms use Nicaraguan teams for ongoing operational support.
This track record demonstrates that Nicaragua is a proven, reliable nearshore destination, not a gamble.
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José Manuel Cuin Jacuinde — QA Analyst, Mexico
“It’s been a great journey working with Plugg Technologies. From the very beginning, I felt welcomed and supported.
One of the things I value most is how communication channels are always open. Whether it’s a quick question or something more important, there’s always someone ready to listen and help. They genuinely care about you, not just as a professional, but as a person.
Plugg doesn’t just place you in a role and move on. They stay involved, check in on how things are going, and make sure you have everything you need to succeed. That level of commitment is rare, and it’s what sets them apart. I’m proud to be part of this journey and grateful for the opportunities they’ve helped me build.”
COMING SOON: LIVE WEBINAR
Battle of LATAM Talent: Why Mexico Comes Out on Top
We talk a lot about what makes nearshore work. On April 28 and May 6, we’re putting the data on the table.
Join Plugg founder Brian Samson for a free 25-minute webinar where he’ll break down why Mexico keeps coming out on top for Latin American talent, with side-by-side comparisons against Brazil, Colombia, and Argentina. Real placement data. Real framework. And a live audience vote on which country wins each round.
Tuesday, April 28 | 1:00 PM ET | Zoom | Free
Or…
Wednesday, May 6 | 4:00 PM ET | Zoom | Free
