Finding the Right Nearshore BPO Partner for Your Business

Nearshore Business Process Outsourcing has moved far beyond basic call centers. Today’s partners support customer experience, content operations, trust and safety, revenue cycle, and back-office workflows. The advantage is simple: real-time collaboration, strong English proficiency, cultural alignment with U.S. customers, and meaningful cost control.

Key takeaways

✅ Nearshore BPO provides real-time collaboration and cultural alignment while lowering costs.

✅ Plugg Technologies is a human-centered option for bilingual CX and back-office teams with payroll and compliance handled for you.

✅ Large providers like Teleperformance, Concentrix, and Foundever bring scale and global coverage.

✅ Boutique and regional specialists can be faster to spin up and easier to tailor.

✅ The right choice depends on time zone needs, language fit, compliance, and how quickly you need to scale.

How to choose a nearshore BPO partner

Here’s a quick refresher on what to look for in a nearshore BPO partner. The best fit balances time zone overlap, bilingual talent, and cultural alignment with strong compliance and a clear operating model. You want a team that can scale up during launches or seasonal peaks, protect customer data, and communicate clearly with your stakeholders. Most of all, choose a partner that can show measurable outcomes, not just headcount.

1. Time zone overlap that matches your support hours

2. Language and cultural fit for your customer base

3. Industry experience and compliance posture

4. Scalability during seasonal spikes or launches

5. Operating model you prefer, from staff augmentation to fully managed pods

Now, let’s take a closer look at the core strengths of today’s leading nearshore BPO providers. The companies highlighted below come from our research into the most frequently recognized names on 2025’s top BPO lists. We’ve compiled those recurring leaders here to give you a clear, consolidated view of who stands out in the nearshore space.

1)Plugg Technologies — Human-centered nearshore BPO partner with high-touch support

HQ: U.S. based, with LATAM delivery
Core strengths: Nearshore staffing for CX and back-office, payroll and compliance, healthcare VAs, customer support pods, deep Latin American expertise

Plugg Technologies builds bilingual CX and back-office teams across Latin America, then supports them with payroll, compliance, and hands-on consultant care. Recent programs include a fintech contact center team in Central America and a 20-person virtual medical assistant team in Mexico. Plugg can also field mixed teams when you need both non-IT talent and engineers.

Best for: U.S. companies that want a flexible, bilingual nearshore team with one partner handling sourcing, onboarding, and ongoing care.

👉 Plugg Tech in Action: Success Stories and Case Studies

2) Teleperformance — Global CX leader with strong LATAM depth

HQ: France, global operations

Teleperformance runs one of the largest CX networks in the world with a sizable nearshore footprint that targets U.S. brands seeking English and Spanish support. The company offers mature playbooks for regulated verticals and multilingual programs.

Best for: Enterprises that want scale, multilingual coverage, and proven methods in regulated industries.

3) Concentrix — Expanded reach after Webhelp combination

HQ: U.S., global operations

Concentrix combined with Webhelp, expanding delivery across Europe, Africa, and Latin America. The firm emphasizes integrated CX and digital capabilities, including generative AI for quality, automation, and analytics.

Best for: Global brands consolidating multiple BPO and digital CX programs with a single partner.

4) Foundever (formerly Sitel Group) — Broad nearshore network

HQ: U.S., global operations

Foundever is among the largest CX providers and continues to invest in modern delivery and talent across the Americas. Its nearshore locations focus on bilingual support and improved agent experience.

Best for: Brands that value large-scale CX operations with a modern operating model.

5) Alorica — Deep presence across Latin America and the Caribbean

HQ: U.S., global operations

Alorica operates across Mexico, Colombia, the Dominican Republic, Jamaica, Panama, and Paraguay. Programs center on bilingual CX with data-driven operations and flexible staffing.

Best for: Companies that want established sites in several nearshore markets under one provider.

6) TTEC — Mature nearshore operations for digital CX

HQ: U.S., global operations

TTEC runs delivery centers across Mexico, Colombia, Costa Rica, and Honduras. The firm blends human support with automation to deliver digital-first customer experiences.

Best for: Digital brands that want CX operations tightly integrated with automation and analytics.

7) Virtual Latinos — Bilingual Virtual Assistant Specialists

HQ: San Diego, CA – Latin America focus

Virtual Latinos focuses on connecting businesses with highly vetted virtual assistants across Latin America. Their teams support a wide range of functions, from administrative tasks and customer service to marketing and sales. A strict hiring process ensures quality, while bilingual proficiency in Spanish and English, paired with strong cultural alignment, makes them a standout option for U.S. companies seeking reliable virtual support.

Best for: Businesses seeking highly vetted, culturally aligned virtual assistants who can hit the ground running across diverse roles and support seamless real-time collaboration.

8) TaskUs — High-growth nearshore footprint in Mexico and Colombia

HQ: U.S., global operations

TaskUs has scaled quickly in Latin America with sites in Mexico and multiple cities in Colombia. The company supports digital-native brands across trust and safety, content operations, and AI-enabled CX.

Best for: Fast-growing tech and consumer brands that want flexible teams and modern operations.

9) ibex — Strong Caribbean presence

HQ: U.S., global operations

ibex operates several sites in Jamaica and continues to scale hiring there. It serves U.S. clients that prefer English-native nearshore support for voice programs.

Best for: Programs that benefit from native English talent in nearshore time zones.

10) itel — Caribbean nearshore champion

HQ: Jamaica, regional operations

itel is the largest homegrown Caribbean CX provider. It now operates across the Caribbean and Latin America with an emphasis on English-native support, proximity, and AI-assisted operations.

Best for: Brands that want culturally aligned English support with flexible nearshore delivery.

Quick comparison

Let’s break down the core strengths of the leading nearshore BPO companies in 2025. These names appear consistently across industry rankings, and we’ve consolidated them here for an easy overview.

A simple next step

If you want a nearshore partner that handles hiring, onboarding, payroll, and ongoing care while keeping you in your time zone, Plugg can help you stand up a bilingual CX or back-office team quickly.

Tell us what roles you need and when you need them. We will propose a right-sized nearshore team and a clear launch plan.

Ready to build a nearshore BPO team that works in your time zone and speaks your customers’ language? Let’s design the right solution together. Contact us!