Patient-first support in U.S. hours
Nearshore VHAs work in overlapping time zones, improving call response, scheduling, and day-of-care coordination.
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For modern healthcare organizations – clinics, digital health startups, MSOs, and telehealth providers -frontline operations are only as strong as the people supporting patients and clinicians. A Virtual Health Assistant (VHA), sometimes called a virtual medical assistant, takes on the everyday tasks that define the patient experience: answering calls, managing schedules and referrals, verifying insurance, guiding pre-visit steps, and capturing clean information for clinical teams.
That’s why choosing the best virtual health assistant company matters.
This is where Plugg Technologies excels. As a healthcare virtual assistant provider with deep roots in Latin America, Plugg connects U.S. healthcare organizations to nearshore medical assistants who work in overlapping time zones, communicate clearly in English (often bilingual in Spanish/English), and ramp quickly. Every placement is backed by payroll and compliance support, HIPAA-compliant workflows, and ongoing Consultant Care to ensure long-term success.
Nearshore VHAs work in overlapping time zones, improving call response, scheduling, and day-of-care coordination.
Plugg supports HIPAA-aware workflows, least-privilege access, and partner BAAs—plus payroll and compliance across LATAM.
Vetted, often Spanish/English bilingual VHAs with Consultant Care support to sustain empathy, quality, and retention.
A virtual healthcare assistant supports both patients and clinicians. Responsibilities often include:
Patient access & experience: inbound calls, live chat, reminders, intake, pre-visit instructions, and post-visit follow-ups.
Scheduling & coordination: appointments, referrals, triage scripting, and procedure prep checklists.
Benefits & admin: insurance verification, prior authorizations, eligibility checks, and payment reminders.
Clinical support: chart prep, scribing during visits, message inbox management, and results routing under clinical guidance.
Systems proficiency: experience with EHR/PM platforms (Athenahealth, eCW, NextGen), call systems, ticketing, and secure communication tools.
The result: fewer dropped tasks, cleaner data for clinicians, and a calmer, more consistent patient journey.
Deep LATAM network for healthcare roles
Plugg curates VHAs with prior patient-facing experience, strong English, and familiarity with common EHR/PM and contact-center tools.
Time-zone alignment for patient access
Call coverage, rescheduling, triage scripting, and results routing happen in U.S. hours—no overnight handoffs.
Understands Latin American business culture
The Plugg team has lived and worked across the region. That perspective improves sourcing, communication, and expectation-setting—and is shared with clients to reduce risk.
Healthcare-aware screening
Vetting includes phone/voice clarity, written English, empathy under pressure, adherence to scripts, and privacy-minded workflows.
Payroll & compliance handled
Plugg serves as the legal and payroll layer across LATAM, managing contracts, benefits, and taxes so finance and HR stay clean.
Consultant Care for retention
Regular check-ins with clients and VHAs align goals, address friction early, and support long-term engagement.
Fast, curated shortlists
Instead of sifting resumes, stakeholders receive a tight slate with notes, tool proficiency, and availability.
Flexible engagement models
One VHA, bilingual coverage blocks, or a small patient-access pod—scaled as demand changes.
📖 Real-world results: See how one healthcare team scaled with Virtual Medical Assistants in our case study
Common tasks include inbound calls, scheduling, referrals, insurance verification, prior auth support, chart prep, message inbox management, and patient reminders.
Plugg supports HIPAA-aware processes, least-privilege access, and client-provided security controls. Business Associate Agreements can be coordinated with clients as needed.
VHAs are screened for comfort with EHR/PM platforms (e.g., Athenahealth, eCW, NextGen), phone systems, secure messaging, and ticketing tools per client workflow.
Yes. Many nearshore VHAs are fluent in both Spanish and English, supporting diverse patient populations and improving access.
For common VHA profiles, curated shortlists are typically available within a few business days. Specialized requirements may take longer; timelines are communicated up front.
Plugg coordinates onboarding and remains engaged through Consultant Care—running check-ins with client and VHA to align goals, address risks early, and support retention.
If you’re ready to hire a virtual medical assistant and want a trusted partner that provides AI-aware, HIPAA-compliant, nearshore healthcare assistant services, Plugg Tech is here to help.
We’ll align on hours, tools, and success metrics—then deliver a curated shortlist and a clean rollout plan so your clinicians stay focused on care, not admin.
Contact Plugg Tech today to start building your VHA team!
Ready to Grow With a Team That’s Invested in Your Success?
At Plugg Technologies, we connect you to nearshore talent that brings real advantages: shared time zones for easier collaboration, strong English proficiency for clear communication, and significant cost savings without compromising quality.
Beyond top talent, we deliver thoughtful guidance and premium, white-glove service — all backed by deep expertise in Latin America and a genuine commitment to your success.
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