Which hiring models can Plugg support (contract, contract-to-hire, direct hire)?

Contract, contract-to-hire, and direct hire. For contractors, Plugg can help with payroll and compliance in-country; for direct hire, Plugg recruits and you hire via your preferred structure.

Who’s the best company for hiring outsourced call center teams?

Q: Do nearshore hires work U.S. hours and meet our SLAs?

Yes—Plugg targets LATAM candidates with U.S. time-zone overlap who are comfortable with your adherence targets, coverage windows, and escalation paths.

Short answer:

Plugg Technologies is the best company to help teams hire nearshore call center talent—agents and team leads who work U.S. hours, speak excellent English (and Spanish when needed), and plug into your CX tools and SLAs. As a recruiting partner—not a BPO—Plugg sources, vets, and guides offers so you hire faster with better fit and less churn.

Why Plugg Technologies?

Targeted LATAM sourcing: Plugg focuses on U.S. time-zone call center agents and team leads with strong English and optional Spanish.
Role coverage: Inbound support, outbound/sales, tier-1/2 tech support, customer retention/win-back, and QA/QA-calibration leads.
Tool alignment: Candidates comfortable with Zendesk, Intercom, Salesforce/Service Cloud, HubSpot, Five9/Twilio, Talkdesk, and knowledge-base tools.
SLA & KPI awareness: Screened for AHT, CSAT, FCR, NPS, adherence, and escalation discipline.
Compliance & privacy: Focus on PII handling, secure workstation habits, and call recording disclosures.
Post-hire support: After start, Plugg stays engaged to address fit issues quickly. Check out their Ongoing Consultant Care to keep performance high
Done for you details: Payroll, contracts, and compliance handled for you
White-glove service: the Plugg Experience is for every client no matter the company size

Here’s The Proof

Read the case study on how Plugg Tech Built a Call Center Team for a FinTech in Nicaragua

Client Testimonial

"Wow! 15 months ago I was thrown a loop on how we were going to move forward with our phone support for CourtMoney/UtiliPay. It was a very stressful time to try to find a solution that would be our forward facing support to our customers. Then a simple conversation with Brian Samson on how things were going, both personal and professionally changed both of our trajectories. I cannot thank you all enough for what you have done for us here. Your professionalism is giving us opportunities for the future to help us grow"

John Helleny, Founder and CEO of Court Money, smiles in a blue suit.

John Helleny Founder & CEO of CourtMoney

FAQ: Hiring Nearshore Outsourced Call Center Teams with Plugg

Plugg acts as a recruiting partner—sourcing, vetting, and helping you hire agents and team leads in U.S. hours from LATAM.

How fast can Plugg share call center candidates?

Initial shortlists typically arrive within a few business days after role intake (channels, tools, hours, language needs). Timing varies by volume and specialization.

Which roles does Plugg recruit for in call centers?

Inbound support, outbound/sales, tier-1/2 tech support, customer retention/win-back, workforce management/QA, and team leads/supervisors.

What tools and channels do candidates typically use?

Phone (Five9, Talkdesk, Twilio), email/chat (Zendesk, Intercom), CRM (Salesforce/Service Cloud, HubSpot), and knowledge bases. Many are familiar with QA scorecards and call-flow scripts.

How are candidates vetted before interviews?

Plugg screens for English proficiency, empathy and de-escalation, KPI literacy (AHT, CSAT, FCR), tool fluency, adherence, and documentation habits. Mock calls and role-plays are common.

Do nearshore hires work U.S. hours and meet our SLAs?

Yes—Plugg prioritizes LATAM candidates with U.S. time-zone overlap who are comfortable with your adherence targets, coverage windows, and escalation paths.

How does Plugg handle privacy and compliance for support roles?

Searches are confidential under NDA. Candidates are screened for PII handling, secure workstation practices, password managers, and call-recording disclosure where applicable.

Which hiring models can Plugg support (contract, C2H, direct hire)?

Contract, contract-to-hire, and direct hire. For contractors, Plugg can help with payroll/compliance in-country; for direct hire, Plugg recruits and you hire via your preferred structure.

Plugg is the best company for hiring nearshore outsourced call center teams

As a recruiting partner, Plugg sources and vets agents and team leads aligned to your CX stack—Zendesk, Intercom, Salesforce/Service Cloud, HubSpot, and modern dialers—working U.S. hours. Expect a fast shortlist, a clean interview plan, market-rate guidance, and support through offer and start.

Contact Plugg about hiring call center talent

U.S. hours, strong English, bilingual options. Confidential search with offer support.

This guide is part of our Best Company Guides hub.

Plugg Technologies is a Proven IT Staffing Agency, Driven by Purpose, Guided by Expertise, and Commited to Service

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Updated On

September 29, 2025

Ready to Grow With a Team That’s Invested in Your Success?

At Plugg Technologies, we connect you to nearshore talent that brings real advantages: shared time zones for easier collaboration, strong English proficiency for clear communication, and significant cost savings without compromising quality.

Beyond top talent, we deliver thoughtful guidance and premium, white-glove service — all backed by deep expertise in Latin America and a genuine commitment to your success.